Terms & Conditions

1. Acceptance of Terms

By accessing and using ConnectiChat's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of ConnectiChat's website, software, and services (collectively, the "Service") operated by ConnectiChat ("us", "we", or "our").

2. Description of Service

ConnectiChat provides a unified customer communication platform that includes:

• Live chat support integration for websites
• Bot flow builder for WhatsApp, Facebook, and web channels
• Multi-agent collaboration tools
• WhatsApp template management
• Campaign management for WhatsApp channels
• Integration capabilities with third-party services

3. User Accounts and Registration

3.1 Account Creation

To use certain features of our Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for safeguarding the password and for maintaining the confidentiality of your account. You agree not to disclose your password to any third party and to take sole responsibility for any activities or actions under your account.

4. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Send spam, unsolicited messages, or engage in harassment
• Transmit viruses, malware, or other harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service or servers
• Use the Service for any illegal or unauthorized purpose
• Impersonate any person or entity or misrepresent your affiliation

5. Subscription and Payment Terms

5.1 Subscription Plans

ConnectiChat offers various subscription plans with different features and usage limits. By subscribing to a paid plan, you agree to pay the applicable fees as described on our pricing page.

5.2 Billing and Payments

Subscription fees are billed in advance on a monthly or annual basis. All payments are non-refundable except as expressly stated in these Terms or required by law.

5.3 Auto-Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel your subscription before the renewal date.

6. Data and Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy.

You retain ownership of any data you submit to the Service. You grant us a license to use, store, and process your data solely for the purpose of providing the Service to you.

7. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of ConnectiChat and its licensors. The Service is protected by copyright, trademark, and other laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Service without our prior written consent.

8. Service Availability and Modifications

We strive to maintain high availability of our Service but cannot guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the Service at any time with or without notice.

We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

9. Limitation of Liability

In no event shall ConnectiChat, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

10. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including without limitation if you breach the Terms.

You may terminate your account at any time by contacting us or through your account settings. Upon termination, your right to use the Service will cease immediately.

11. Governing Law

These Terms shall be interpreted and governed by the laws of the jurisdiction in which ConnectiChat operates, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration.

12. Contact Information