Last updated: August 2025
This Privacy Policy outlines how ConnectiChat collects, uses, maintains, and discloses information collected from users (each, a "User") of the ConnectiChat website and services. This privacy policy applies to the Site and all products and services offered by ConnectiChat. We are committed to protecting your privacy and ensuring the security of your personal information, especially in compliance with Meta's Platform Terms and Developer Policies for applications utilizing Facebook and WhatsApp APIs.
ConnectiChat may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
When you utilize ConnectiChat services that integrate with Meta platforms (Facebook, WhatsApp), we may request and collect certain information based on the permissions you grant. This includes:
We only collect the data necessary for the functionality of our services and as explicitly authorized by you through the Meta permissions system. All data collected via Meta APIs is handled in strict accordance with Meta's Platform Terms and Developer Policies.
ConnectiChat collects and uses Users personal information for the following purposes:
Data obtained through Meta APIs, including whatsapp_business_management, whatsapp_business_messaging, public_profile, and email permissions, is used for the following specific purposes:
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Any data obtained through Meta APIs, including whatsapp_business_management, whatsapp_business_messaging, public_profile, and email information, will be shared only in strict compliance with Meta's Platform Terms and Developer Policies. This means:
We will never sell or transfer Platform Data to an ad network, data broker, or other advertising or monetization service. We will not use Platform Data for purposes other than the applicable permitted purposes set forth in Meta's Developer Docs.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
In line with Meta's Platform Terms, we implement and maintain administrative, physical, and technical safeguards that: (a) are designed to protect the security, confidentiality, and integrity of Platform Data; (b) are designed to protect against anticipated threats or hazards to the security or integrity of Platform Data; and (c) protect against unauthorized access to or use of Platform Data. We will promptly report to Meta any unauthorized access to or use of Platform Data of which we become aware.
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:
We will delete Platform Data as soon as reasonably possible in the following cases: (a) when retaining the Platform Data is no longer necessary for a legitimate business purpose that is consistent with these Terms and all other applicable terms and policies; (b) when you stop operating the product or service through which the Platform Data was acquired; or (c) when we request you delete the Platform Data for the protection of Users (which we will determine at our sole discretion). You may request deletion of your personal information, subject to certain legal and operational requirements.
Depending on your location, you may have the following rights regarding your personal information:
To exercise these rights, please contact us using the information provided at the end of this policy.
We use cookies and similar tracking technologies to enhance your experience on our platform:
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our services.
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your information.
Our services are not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, sending you an email notification.
Your continued use of our services after the effective date of the updated Privacy Policy constitutes acceptance of the changes.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@connectichat.com
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt-out of the sale of personal information.